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POLICIES & PROCEDURES

IT IS THE PATRONS RESPONSIBILITY TO FULLY INFORM ANYONE WITH WHOM THEY CONTRACT TO PROVIDE SERVICES FOR THEM OF THE FOLLOWING POLICIES AND PROCEDURES:

1. ALL FLOWERS MUST COME ONTO THE PREMISES PREARRANGED. NO ASSEMBLY OF FLORAL ARRANGEMENTS WILL BE PERMTTED ON SITE.  BAR SURFACES MAY NOT BE USED FOR THIS PURPOSE.

2. NO SUSPENSION OF ANY LIGHITING, TOOLING, FABRIC, RIBBON, OR MATERIALS OF ANY KIND WILL BE PERMITTED FROM THE CEILING.

3. THE USE OF TAPE, PIN HOOKS, GLUE, ETC., ON WALLS, CEILING, BAND STAND, DRAPES, ETC., IS NOT PERMITTED.

4. NO DECORATIONS OF ANY TYPE WILL BE PERMITTED ON THE STAIRCASE BANISTER UNLESS SPECIFICALLY AUTHORIZED BY PENNA'S.

5. ANY BACKDROPS (INCLUDING BEHIND THE HEAD TABLE) MUST BE FREE STANDING. NOTHING MAY TOUCH THE WALLS OR CEILING. IF YOUR CONTRACTORS HAVE ANY PROBLEM THEY SHOULD SEE MANAGEMENT ON THE SECOND FLOOR.

6. NO CARTS WITH WHEELS (INCLUDING CARTS FROM THE KITCHEN) MAY BE USED IN THE BANQUET OR DINING ROOMS AS THEY WILL CAUSE DAMAGE TO CARPET AND MARBLE.

7. ALL DEBRIS MUST BE CLEANED UP COMPLETELY AND REMOVED FROM THE PREMISES WHEN THE CONTRACTORS DEPART ON THE DAY OF THE FUNCTION AND THE DEBRIS MUST BE TAKEN WITH THEM. THEY MUST PROVIDE THEIR OWN VACCUM, AND BROOM.

8. YOUR CONTRACTORS MUST REMOVE EVERYTHING THE NIGHT OF YOUR FUNCTION AND, AGAIN THEY MUST CLEAN UP AND REMOVE ALL DEBRIS FROM THE PREMISES AND TAKE IT WITH THEM. ANY CHANGES TO THIS POLICY MUST BE CLEARED BY MANAGEMENT.  PRIOR TO EVENT, VENDORS WILL HAVE 1 HOUR TAKE DOWN.  IF ADDITIONAL TIME IS NEEDED PATRON WILL BE CHARGED PER ½ HOUR.

9. YOUR CONTRACTOR MUST BE INFORMED THAT WILL BE HELD RESPONSIBLE FOR ANY DAMAGE THEY DO TO THE PREMISES.

10. ALL CONTRACTORS MUST BE INFORMED THAT THEY ARE TO USE THE SERVICE DOOR ONLY. THEY CAN PARK THEIR VEHICLE IN THE LOADING AREA, BUT THERE IS A FIFTEEN MINUTE LIMIT TO UNLOAD OR LOAD THEIR ITEMS AND PARK THEIR VEHICLE IN A PARKING SPOT SO THAT OTHER VENDORS CAN DO THE SAME.

11. NO LADDERS ARE PROVIDED BY MANAGEMENT DUE TO LIABILITY. YOUR CONTRACTORS MUST BRING IN THEIR OWN LADDER.

12. PENNA'S ASSUMES NO RESPONSIBILITY FOR ANY INJURIES INCURRED BY YOUR CONTRACTORS OR ANY LOST OR DAMAGED MATERIALS.

13. PLEASE MAKE SURE ALL VENDORS ARE FAMILIAR WITH PENNA’S.  IF NOT PLEASE HAVE THEM CALL.  IF VENDORS DO NOT COOPERATE, PENNA’S WILL NOT ALLOW THEM TO SET UP THE DAY OF THE EVENT.
IF YOUR CONTRACTORS HAVE ANY PROBLEMS, THEY SHOULD CONTACT PENNA’S.

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Penna’s of Sterling.  38400 Van Dyke.  Sterling Heights, MI 48312
Ph: 1-586-978-3880.  Fax: 1-586-939-3173.  info@pennasbanquets.com